Our Annual Rider Survey is our biggest chance each year to hear directly from the people who use (and don’t yet use) Beryl. It helps us understand how you travel, what works well, what gets in the way and where we can make improvements.
The insights you share guide decisions about our bikes, bays, features and future plans, helping us build a service that better supports every kind of rider.
Why take part?
- A chance to win 1,000 free ride minutes
Complete the survey for your chance to win.
- It's quick to complete
Just a few minutes of your time.
- Your feedback drives change
Everything you share helps guide our priorities for 2026 and beyond.
How it works
We’ve created two quick surveys so the questions match your experience:
Taken at least one Beryl ride?
If you’ve used a Beryl bike, e-bike or e-scooter, even once, this is the right survey for you.
Never taken a Beryl ride?
If you haven’t completed a journey, your feedback helps us understand what’s stopping you from riding, and how we can make that first trip easier.
Thank you
Your voice makes Beryl better. Whether you’re a regular rider, a sometimes-cyclist, or someone who hasn’t taken that first trip yet, we appreciate you taking the time to help us improve.