Beryl Bikes and COVID-19

Staying safe while using shared bikes

As more and more people attempt to avoid crowded trains, buses and tubes, we’re seeing our bikes being used more frequently. For those who are considered key workers by the government, bikes are an important part of the public transport system that lets them travel to and from work. That's why we're doing everything we can to keep bikes available for public use and maintain service.

However, we know there are concerns about the possibility of the bikes spreading the virus as they are used by various people throughout the day so we want to be clear about what we're doing to protect you, and what we need riders to do to make sure we can keep bikes available for those who rely on them.

Our mechanics disinfect high-contact areas of the bike with Muc-off antibacterial products

What we're doing at Beryl

The vast majority of the Beryl team are working from home, with only key operation staff still travelling locally to our sites. The local Beryl teams are equipped with antibacterial spray to disinfect the bikes whenever they come into contact with them: in the workshop, when loading and unloading from a van, and when the bikes are repositioned from bay to bay.

Thanks to generous support from Poole-based company Muc-Off, we're equipped with plenty of high-quality antibacterial supplies and will continue to use these to disinfect areas of the bike with lots of contact. Beryl operational staff are instructed to wash hands regularly and use gloves at all times when interacting with public bikes. 

However, due to the way our bikes move around operating zones, it’s not operationally possible for us to disinfect the bikes between each ride and also keep the service running for everyone who needs it. And it wouldn't be fair for us to say that we do.

A Beryl team member redistributes bikes to key locations

What riders need to do

As we can't disinfect the bikes between every ride, we're asking our riders to take sensible precautions when using the bikes, as they would with any other surface they share with others.

  • Please wash your hands before and after riding a Beryl Bike. If you can’t wash your hands immediately before riding, you can use an alcohol-based sanitiser.
  • Please wear gloves to ride. Wash your gloves after use, or dispose of them safely after riding if you have single-use ones.
  • Avoid touching your face when you haven't washed your hands or are wearing gloves that may have picked up the virus. 
  • PIease consider other users and follow social distancing guidelines from the government. This means not riding in a group except with people from your own household, and staying at least 2 metres away from other people at all times.
  • If you are self-isolating as you are unwell with coronavirus symptoms or because someone in your household is unwell, please do not use the Beryl Bikes. If you fall unwell with suspected symptoms of coronavirus while riding a Beryl Bike then you should stop riding them and access information about what to do next via online NHS 111.

All our riders will be reminded of this information via messaging in-app, and up to date advice can be found in our help centre or by contacting our customer service team by email or in-app chat.